Chat bots

Posted by / 07-Jan-2020 18:25

Chat bots

The best chatbots can also offer the customer the feeling of conversing with a live operator at any time.

Read about how Infor uses AI in their Enterprise Chatbots can simplify and expedite the process of everyday personal activities such as ordering new shoes or groceries, booking medical appointments, or making travel reservations, from your mobile device, browser or favorite chat platform.Here’s how a chatbot enhances customer experiences.Here are the eight ways a chatbot can improve your customer experience.Big brands like Starbucks and National Geographic are already using chatbots to facilitate sales and find information.(National Georgraphic is using chatbot to improve their customer experience | Source) Simple chatbots scan the keywords in a customer's inquiry to deliver pre-packaged answers, while more sophisticated chatbots powered by artificial intelligence (AI) and machine learning (ML) can use natural language processing to create responses and conversations that are more complex.

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You can embed customized chatbots in everyday workflows, to engage with your employee workforce or consumer enagements.